Refund Policy | Knight Kitten

Scope

This policy covers one-time credit packs sold directly by Knight Kitten. Purchase availability is shown on the pricing page. Review this policy and the price, benefits, and credit validity period shown for your order before paying.

Eligibility and request window

You may request a full refund within 7 days of successful payment only if no benefit of the purchased plan has been used, or no credit from the purchased credit pack has been consumed. The window is measured in consecutive calendar days, using the time of your first refund request.

Once any plan benefit has been used or any credit from a pack consumed, neither the whole order nor its unused balance is normally refundable. Changing your mind, subjective dissatisfaction, unused benefits, or personal preferences about AI output style do not qualify for a refund after use.

The following exceptions are not restricted by the general unused-purchase requirement or the 7-day voluntary refund window:

• Duplicate charges: verified duplicate amounts will be refunded.
• Non-delivery caused by a platform failure: credits for failed tasks are restored first. If delivery or restoration of usable benefits is not possible, the amount paid for the undelivered portion will be refunded. Successfully delivered portions are not refundable; the same portion cannot receive both restored credits and a cash refund.
• Statutory rights: mandatory withdrawal, refund, and other consumer rights under applicable law remain unaffected. Contact us promptly after discovering a billing or delivery problem.

Partial refunds are calculated from the original amount paid and the proportion of undelivered benefits, taking original discounts into account. Total refunds cannot exceed the amount actually paid for the order.

One-time purchases

All credit packs are one-time purchases with no automatic renewal. No subscription cancellation is required. Purchased credits expire 365 days after purchase. Refund eligibility is described above.

How to request a refund

1. Sign in to the account used for purchase and submit a support ticket with the subject “Refund request”.
2. Include your order number, payment date, reason, and any relevant task IDs or proof of charge. Redact unrelated personal details; never submit full card numbers, verification codes, or passwords.
3. We check payment, usage, and delivery records. Any request for additional information will be communicated in the same ticket.
4. We communicate the decision and refund amount through the ticket. Approved refunds return to the original payment method, not another account. Benefits corresponding to the refund will be revoked.

Processing and arrival times

• We respond within 3 business days of receiving the request.
• We complete review within 7 business days of receiving the request. If missing information or a payment-provider investigation prevents completion, we explain the reason and expected completion time within that window. Providing additional information does not reset your original request date.
• We initiate the refund to the original payment method within 5 business days after approval. This is an initiation deadline, not a guarantee of arrival; bank or payment-provider processing time is additional.

Business days are Monday through Friday, excluding public holidays where the refund is processed. If funds have not arrived after the communicated estimate, reply in the original ticket so we can check the status.

Contact and disputes

Use support tickets for refund questions, review requests, and status updates. If you disagree with a decision, provide reasons and additional evidence in the same ticket to request another review. This policy does not limit your lawful right to contact your payment provider or seek other remedies.

Also read our Terms and AIGC use rules and Privacy Policy.

For support, refund requests, content reports, appeals, or privacy requests, email support@knightkitten.org. No sign-in is required. Include the request type and relevant order or task ID.